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Frequently Asked Questions (FAQs) |
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Frequently Asked Questions (FAQs)
1. What is the third-party content refund program? AT&T, formerly Cingular, has agreed to provide credits and refunds to certain Florida wireless customers who paid for unauthorized third-party content subscriptions on their wireless accounts. 2. Why is AT&T providing a refund? AT&T Mobility and the Office of the Florida Attorney General have entered into a voluntary Agreement ending the Attorney General's third-party content investigation with respect to AT&T Mobility. The investigation had to do with industry-wide issues involving the marketing and sale of downloadable mobile content (like ringtones, games, graphics and wallpapers) to wireless customers by third-party content providers/merchants. The Agreement requires that AT&T notify certain Florida wireless customers that they may submit a claim for a credit or refund if the customers paid for unauthorized third-party content subscriptions on their wireless accounts. 3. How will customers be notified of the refund program? Most customers will receive notice of the refund program by billing insert; customers who participate in electronic billing will receive notice in an electronic billing insert. A copy of the billing insert is available on this website. 4. What is third-party content? Third-party content is mobile content (like ringtones, games, graphics and wallpapers) downloaded to your wireless device that is advertised, marketed and sold directly by third-party content providers/merchants to AT&T's wireless customers who are then billed for the content on their wireless bill. Third-party content is not advertised, marketed or sold by AT&T. 5. What is a third-party content provider/merchant subscription? A third-party content subscription is a subscription for third-party content that is billed to your wireless account - usually on a monthly basis - until the subscription is cancelled. An example might be a subscription from a third-party content provider/merchant allowing a wireless customer to download four ringtones each month for $9.99 per month. 6. Who is eligible to participate in the refund program? To be eligible to participate in the refund program you must file a claim and:
7. What are the benefits of the refund program? The amount of the credit or refund will depend on the amount you paid for the unauthorized third-party content subscription purchase. Current customers will receive a credit on their wireless account equal to the amount paid for the third-party content subscription. Former customers will receive payment by check in an amount equal to the amount paid for the third-party content subscription. 8. Do I have to do anything to be eligible for the refund program? You must complete a claim form. If you do not complete a claim form, you will not receive a credit or refund under this program. 9. Can I complete a claim form online? You may submit your claim online at http://www.thirdpartysubscriptionrefund.com. 10. Where can I get a claim form if I don't want to complete a claim form online? You may download a claim form at http://www.thirdpartysubscriptionrefund.com, or you may obtain a claim form by dialing (877) 465-4816. If you are submitting your claim form by mail, please mail the original claim form to Third-Party Content Settlement Administrator, P.O. Box 914, Minneapolis, MN 55440-0914. 11. What do I do if I have more than one claim? You may submit more than one claim. Follow the instructions provided online or with your claim form. 12. When must I submit my claim? All claims must be submitted on or before December 1, 2008. The refund program will close on December 1, 2008 and claims will no longer be accepted after that date. 13. When will I get my credit or refund? You should receive your credit or refund approximately 60 days after submitting your claim form. Claims will be processed when received. We will issue your credit or refund after we validate your claim against our records. 14. Do I need to include any documentation with my claim? Not to file a claim, but you must complete a claim form and AT&T may contact you to request documentation once we begin processing your claim. 15. Does the refund program include one-time item purchases from third-party content providers/merchants? The refund program is limited to unauthorized subscriptions purchased from third-party content providers/merchants. One-time purchases (such as the one-time purchase of a ringtone from a third-party content provider/merchant) are not included in the refund program. 16. Will I be notified if my claim is denied? You will be notified in writing if your claim is denied and you will be provided with a reason for the denial. 17. Where can I get additional information on how to make a claim? You may obtain additional information at http://www.thirdpartysubscriptionrefund.com or by calling (877) 465-4816 between the hours of 8:30 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.
18. Can I block or restrict third-party content purchases from my phone? Mobile content purchases can be restricted by use of parental controls or similar features available from AT&T. Go to wireless.att.com for more information.
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AT&T Mobility Third-Party Content Subscription Refund Program